App: Email Broadcast System
The Email Broadcast System is the central email engine for the entire platform. Every email sent by any app, including chatbot auto-replies, chain command workflows, custom apps and direct API calls -- routes through this system. Connection requires only your SMTP credentials and a sending domain, so you can use any email provider you already have an account with.
Bulk broadcasting is fully automated. Create HTML messages with an inline editor, assign them to lists with per-ISP volume controls, and the scheduler handles the rest, querying your data, assigning send hours, and dispatching messages throughout the day. ISP groups (Gmail, Outlook, Yahoo, AOL, Cable ISPs) let you shape delivery volume so you can manage inbox placement across providers.
Auto Responder series let you build drip sequences that fire on a daily, weekly or monthly schedule. New subscribers can be added via API, CSV upload, or from any other app through AppBridge. Suppression and unsubscribe handling is automatic. Hard bounces, spam complaints and list-unsubscribe events from any supported webhook provider are processed in real time and the address is removed from all future sends.
Delivery reporting webhooks are supported for 11 popular providers: SendGrid, Mailgun, Postmark, Amazon SES, SMTP2GO, Brevo, SparkPost, Elastic Email, Mailtrap, Mailjet and SMTP.com. Each webhook tracks deliveries, bounces, opens, clicks, complaints and unsubscribes and writes daily reports automatically. You can also use any generic SMTP host without webhook reporting, the system only requires a hostname, username, password and port to send.
- Send email from any app on the platform. Chatbot replies, chain command workflows, custom apps and direct API calls all route through the Email Broadcast System.
- Works with any SMTP provider. Connect with just a hostname, username, password and port. No provider lock-in. Switch providers by updating your domain settings.
- Webhook-based delivery reporting for 11 providers: SendGrid, Mailgun, Postmark, Amazon SES, SMTP2GO, Brevo (Sendinblue), SparkPost, Elastic Email, Mailtrap, Mailjet, SMTP.com.
- Automated broadcast scheduling with ISP-level volume control. Set separate daily limits for Gmail, Outlook, Yahoo, AOL and Cable ISP recipients per list.
- HTML message editor with AI-powered content suggestions. Messages support macros for personalization: ##FNAME##, ##SUBID##, ##DOMAIN##.
- Auto Responder drip series with daily, weekly or monthly frequency. Supports day-of-week and hour-of-day exclusions for precise send timing.
- Data management system with contact profiles tracking ISP group, data feed, activity status, click history and conversion tracking.
- Automatic suppression handling. Hard bounces, spam complaints and unsubscribes from webhook events are processed in real time and removed from all future sends.
- Smart data pruning removes inactive contacts after a configurable number of sends and demotes clickers who have not engaged within a configurable number of days.
- Bulk CSV upload for contact data, suppression lists and auto responder subscriptions.
- Post new records via API or from external data systems. ISP group is automatically detected from the email domain.
- Click tracking with bot detection filters out automated clicks from link scanners and security crawlers before recording engagement.
- Full API access for sending messages, posting records, managing unsubscribes and subscribing contacts to responder series. All commands are AppBridge compatible.